Consultative Skills

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01. Introduction 1 Topic | 1 Quiz

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a. The need for evolved behavioural skills for success at work (especially for a Digital and Analytics team)

The need for evolved behavioural skills for success at work

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02. Module 1: Rapport Building and Client Need Identification 2 Topics | 1 Quiz

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a. Rapport Building

b. Active Listening

Active Listening

03. Module 2: Solution Orientation and Ensuring Buy-In 4 Topics | 3 Quizzes

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a. How to influence buy-in – I: The anatomy of a sucessful elevator pitch

How to influence buy-in – I: The anatomy of a successful elevator pitch

b. How to influence buy-in – II: Framing

How to influence buy-in – II: Framing

d. Classroom Session Recap

04. Module 3: Handling Hard-to Convince Stakeholders 2 Topics | 2 Quizzes

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a. How to reconcile differing viewpoints; arriving at the best possible negotiated outcome

How to reconcile differing viewpoints; arriving at the best possible negotiated outcome

b. Denying a request

Denying a request

05. Module 4: Resilience- bouncing back from set-backs and failure 1 Topic

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a. Classroom Session Recap

06. Module 5: Post-Intervention Quiz 2 Topics | 1 Quiz

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a. Post-Intervention Quiz

Post-Intervention Quiz

b. Post-Learning Survey Form

03. The Conflict Management Continuum Copy

05. Passive Behavior Explained Copy

06. Uday Loses His Cool: Case Study Copy

07. Aggressive Behavior Explained Copy

08. Passive-Aggressive Behavior Explained Copy

09. Assertiveness Explained Copy

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