Module 2: Crisis Management in Ensuring Complete Customer Delight

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There are few things that customers hate more than being given the Mushroom Treatment. What exactly is the Mushroom Treatment, and how do you prevent it?

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Course Content

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Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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