Handling Difficult Conversations


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Category Customer Centricity
No. of Lessons 24
Effort 10 – 15 mins, every 3 days
Course Duration 18 days
Lesson Formats Assessments, Videos, Infographics, Quizzes
Level Advanced
Language English
Transcript English
Certification Yes

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Name

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Date Of Join

Employee ID

Designation

Zone

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Achieved Points

What is your problem ?

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

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Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

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