Handling Difficult Customer Situations

There’s just no escaping it! If you’re dealing with customers in any form or manner, things are going to go awry every once in a while, no matter who is at fault. And even though the customer is ‘always right’, sometimes you’re going to have to say ‘no’. And as most service providers will tell you, these difficult situations can sometimes drive everyone up the wall.

There’s a lot at stake here. Experts concur that how these situations are handled by the service provider have a huge bearing on how loyal the customer will remain to the brand.

Does that worry you? It needn’t.

Not if you knew and understood the science behind handling difficult customer situations. Which is exactly what we present in this module.

Click on the first lesson below to learn more.

Category Customer Centricity
No. of Lessons 6
Effort 10 – 15 mins, every 3 days
Course Duration 18 days
Lesson Formats Assessments, Videos, Infographics, Quizzes
Level Advanced
Language English
Transcript English
Certification Yes
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