Dear Participant,

We now move on to the next lesson titled ‘Dealing with Persistent Requests‘. In the previous lesson, we had learned how to structure a refusal. In this lesson, we learn how to deal with someone being persistent in their request. The ‘Broken Record Technique’ which we highlight here can help you in such situations.

To that end, click here to learn more. Please note that to earn points for taking lessons, you need to complete lessons before they close.

If you have any questions at any time, you may contact Neha Joshi (

Note: Do remember to click the ‘Mark Complete’ button once you are done taking the lesson. Failure to comply with this instruction will prevent you from moving to the next online lesson.

Happy Learning!

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