Dear Participant,

We now move on to the next lesson titled ‘Post-Course Test‘. While the learning from the Tact! Conversational Intelligence in Navigating Difficult Situations course is still fresh, it is time to move a step forward and assess your knowledge on the subject with an online exercise.

This exercise consists of the same five conflict situations that you had attempted at the start of this course. Each situation, as you will remember, also lists six alternative actions you could possibly take to manage that conflict. You are required to pick the best possible response to the conflict mentioned.

To that end, click here to learn more. Please note that to earn points for taking lessons, you need to complete lessons before they close.

If you have any questions at any time, you may contact Neha Joshi (

Note: Do remember to click the ‘Mark Complete’ button once you are done taking the lesson. Failure to comply with this instruction will prevent you from moving to the next online lesson.

Happy Learning!

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