Dear Participant,

We move on to the next two lessons titled ‘Root Cause Analysis – Part II. a II.b‘ under ‘Problem Solving Skills‘ course.

Root Cause Analysis is a five step process. We will be breaking these steps over two lessons. Steps one and two will be dealt with in this lesson, while Steps three to five will be covered in the next one.

To that end, click here to access the course. Please note that to earn points for taking lessons, you need to complete the lessons on time. These lessons will close on Thursday.

If you have any questions at any time, you may contact Neha Joshi (

Happy Learning!

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