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Question 1 of 3
1. Question50 point(s)
Review the scenario outlined below and pick the option that accurately describes the rapport building tools used in it. Assume the scenario is a face-to-face conversation.
Customer: (eyebrows raised in surprise): 11%? That’s too high! (Leans back in chair, arms crossed) I was expecting a lower interest rate, considering I have banked with you for decades.
Bank Relationship Manager: (Smiles broadly) I know it appears too high to you. (Leans forward towards the customer). It’s understandable you were expecting a lower interest rate. But if you compare personal loan interest rates with other banks, you’ll see what a good deal this really is for you - especially if you factor in other privileges you’re eligible to because you banking with us for decades.
Customer: (Leans forward): Oh! I hadn’t thought to compare your offerings with other banks. But I trust you (smiles) You sound very confident of your loan offering.
Bank Relationship Manager: (Leans back in his chair) Yes, most of our customers see our value proposition for themselves when they compare our offerings with other banks. If you find a better value deal anywhere in the market, (nods head from side to side with an intense look) Sir, I wouldn’t hesitate in letting you go with them. In the end, we just want you financially secure and well taken care of.CorrectIncorrect
Question 2 of 3
2. Question50 point(s)
Which of the following is the best example of an elevator pitch?CorrectIncorrect
Question 3 of 3
3. Question50 point(s)
What did the researchers, who studied the difference between average and star performers in teams, find sets apart the star performers from the average performers?CorrectIncorrect