01. Handling an Irate Customer_ Current Status Not Enrolled Price Closed Get Started This course is currently closed How does one handle an irate customer with tact and poise? Take this course to learn more. Happy Learning! Course Content 01. Making It Difficult for Your Customer – An Illustration – 02. Emotion Concern – The Antidote to Emotion Contagion – 1 Quiz Expand Lesson Content 02. Emotion Concern – The Antidote to Emotion Contagion – 03. Listening to Understand – The First Element of the LEAD Model – 1 Quiz Expand Lesson Content 03. Listening to Understand – The First Element of the LEAD Model – 04. Empathise – The Second Element of the LEAD Model – 1 Quiz Expand Lesson Content 04. Empathise – The Second Element of the LEAD Model – 05. Advocate – The Third Element of the LEAD Model – 1 Quiz Expand Lesson Content 05. Advocate – The Third Element of the LEAD Model – 06. Defuse – The Fourth Element of the LEAD Model – 1 Quiz Expand Lesson Content 06. Defuse – The Fourth Element of the LEAD Model – Arcesium
