Module 2: Handling an Irate Customer Current Status Not Enrolled Price Closed Get Started This course is currently closed How does one handle an irate customer with tact and poise? Take this course to learn more. Happy Learning! Course Content 01. Making It Difficult for Your Customer – An Illustration 02. Emotion Concern – The Antidote to Emotion Contagion 1 Quiz Expand Lesson Content 02. Emotion Concern – The Antidote to Emotion Contagion 03. Listening to Understand – The First Element of the LEAD Model 1 Quiz Expand Lesson Content 03. Listening to Understand – The First Element of the LEAD Model 04. Empathise – The Second Element of the LEAD Model 1 Quiz Expand Lesson Content 04. Empathise – The Second Element of the LEAD Model 05. Advocate – The Third Element of the LEAD Model 1 Quiz Expand Lesson Content 05. Advocate – The Third Element of the LEAD Model 06. Defuse – The Fourth Element of the LEAD Model 1 Quiz Expand Lesson Content 06. Defuse – The Fourth Element of the LEAD Model Module 2: Handling an Irate Customer – Feedback
