Module 4: Handling an Outburst
How should you handle situations where you perceive yourself to be the subject of unjustified criticism?
Take this course to find out.
Happy Learning!
Module 1: Course Introduction: Assertiveness in Action
Most of us – at some point in our lives – have encountered situations where we’ve had to refuse a request, give feedback, deal with persistent requests, or handle criticism and outbursts.
Dealing with such situations is not easy, and sometimes, it could even be stressful and downright nerve-wracking.
Take this lesson to find out how such situations can be handled with tact.
Happy Learning!
Module 3: The Art of Request Denial
How does one say ‘no’ assertively while minimizing offense?
Take this module to learn more.
Happy Learning!
Module 2: Providing Feedback to Colleagues and Superiors
One must learn to provide feedback in a manner that is direct yet non-offensive.
This module, based on research in communication effectiveness, shares how effectively one can communicate feedback effectively.
Happy Learning!
