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Most of us – at some point in our lives – have encountered situations where we’ve had to refuse a request, give feedback, deal with persistent requests, or handle criticism and outbursts.

Dealing with such situations is not easy, and sometimes, it could even be stressful and downright nerve-wracking.

Take this lesson to find out how such situations can be handled with tact.

Happy Learning!

Specific Steps I Will Take to Improve My Communication With My Onshore Counterparts

Benefits/Outcomes that will accrue if I do this

Target Date

Probable Barriers to Implementing My Action Plan

How I Will Overcome These Barriers

Target Date

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