In the previous module, we learned that:
– Managers must focus on conducting feedforward, and not feedback conversations
– During the performance or appraisal conversation, managers must avoid behaviours that trigger the ‘fight or flight’ response in their team members
– Managers must trigger the release of Oxytocin, the chemical associated with bonding and collaboration, in their team member’s brains; that this is key to the success of the critical conversation
With that background established, we will now look at how managers can conduct effective feedforward conversations and deal with the associated challenges.
We request you to study the lessons carefully.