"Feedback", as leadership expert Ken Blanchard is quoted to have said, is "the breakfast of champions."

However, if employee feedback is to be believed, then it is one of those many conversations that many managers botch up. The result: team members, who, having found the performance review experience to be unpleasant, seek to quit the organisation.

An urgent need exists to equip managers with the ability to provide effective feedback. Team members must also be trained to receive feedback effectively.